Technical Support

Inbound Call Center Solutions

Torcom is the call center solution for all your technical support needs. With an experienced and tech-savvy support staff, Torcom can help navigate your customers through any web of technical challenges they may experience. Our call center technicians stand ready 24/7 to offer critical live technical support allowing you to reduce the exorbitant hold times that result in abandoned calls and lost business. As your front line of technical support, Torcom will troubleshoot, solve, or escalate technical support issues for your customers. Rely on Torcom to free up and unburden your own support staff – and to keep your customers satisfied.

The ability to successfully deliver highly available and reliable technical support is a major contributor in retaining customers for many of today's companies that deliver technology-enabled products and services. The goal of our technical support teams is to not only provide assistance to customers experiencing technical difficulties, but to increase the use of and comfort with our clients' products and services. Our tailored technical support services solve our clients' customer care challenges while delivering expert customer care to their customers.

Torcom Will Help You:

  • Cut down on hold times
  • Lower abandon rates
  • Improve customer service levels
  • Keep customers satisfied