About Us

TORCOM is a National 800 TeleResponse Company that specializes in:

  • Literature Request and Sales Lead Capture
  • National Request Locator/Referral Services
  • Live Operator Services, and Interactive Voice Response
  • Customer Service Call Handling and Reservation Processing
  • Order Processing
  • Catalog Order Entry

Torcom specializes in providing custom applications to meet the need of your customers and industry. We offer you the flexibility to design an inbound program built around your requirements, whether it be 24 hour, 7 day coverage, after hours and overflow, or emergency backup.

Utilizing the Amtelco Infinity Automatic Call Distributor (ACD), incoming calls are routed to the next available telephone service representative to minimize hold time. We answer with a customized, dedicated answer phrase, and capture all information on applications specific to your program. It is transparent to the caller whether we are in your facility, or off site.

We are large enough to provide a wide variety of telemarketing tasks and small enough to understand your product or instructions inside and out. We can provide the type of customer service many call centers cannot. That way we do more than just take your calls; we become an extension of your business.

Whether you want us to assist with lead generation, surveys, or customer service calls, we are professionals. With over 30 years of experience, we understand your goals and we strive to get results. Customized scripting, consistent training and supervision, Torcom, whether inbound or outbound, is an extension of your company. We get the job done.