Live Telephone Answering Services

Plumbing Contractors

Torcom offers professional live telephone answering services for plumbers and plumbing contractors. When a customer calls in with a plumbing emergency, they are typically not in the best mood and are relying on you for immediate help. The last thing they want to hear is your voicemail. When you choose Torcom, you choose to give your customers a friendly, reassuring, live voice every time they dial your number; you choose to never miss out on a single call or opportunity to acquire new business.

Like plumbers who are on call day and night, our answering service is ready twenty-four hours a day, seven days a week. Our call center agents are expertly trained to answer calls for plumbers. Experience yields excellence, and our answering service operators have been call handling and live telephone answering for plumbers and plumbing contractors for over 30 years.

Account setup is fast, easy, and 100% customizable. The first step is to set up a custom greeting that our courteous answering service agents will read when a customer calls in. Then, we’ll work together to build a custom script so our call center agents can handle any request a customer might make. We follow your procedures to a tee. We become such an extension of your plumbing business that callers won’t even know they have reached an answering service. We also become your dedicated partner and will work tirelessly to ensure each call is handled exactly the way you want.

Torcom call center agents will promptly answer every call and they can take messages, make appointments, and dispatch a request to your on-call staff, escalating through several contact methods until an on-call plumber technician gets the message. Our answering service agents will dispatch messages to your on-call staff via contact methods you define—pager, smart phone, email, fax. You name it, we can do it.

Call recordings used for quality assurance can be made available at any time. We’ll send you a summary of all live calls answered by our answering service on a daily basis and deliver it your way via email, web portal, or any way you want it. We’re flexible.

Plumbers Live Answering Service -- Trusted for Over 30 Years

Your customers trust you. Become partners with Torcom and trust us to work tirelessly on your behalf to keep your customers happy and help you make more money. Call 800.832.4939 or contact us online to find out more about our award-winning professional answering services.