Live Telephone Answering Services

HVAC - Heating, Ventilation, and Air Conditioning

In business for over 3 decades and having learned through experience over the years, Torcom provides high quality and professional telephone answering services for the HVAC industry. Our answering service operators understand that when one of your customers calls in they might not be in the best of moods. But, if you partner with the Torcom HVAC answering service, your customers will always reach a live and empathetic voice when they dial your number -- even if they call after your regular business hours. Give your customers this peace of mind. Torcom, acting as an extension of your office, will be there to help, twenty-four hours a day and seven days a week.

When an emergency strikes one of your customers after hours, your clients rely on you to be there. The last thing they expect from a professional HVAC business is to reach your voicemail, especially in an emergency. If you customer's furnace fails in the dead of a frigid winter night, they need you -- and that's why you need us.

  • Never miss a call.
  • Service every emergency, even after hours.
  • Retain your customers.
  • Keep customers happy, gain referrals, acquire new business.
  • Increase revenue

Torcom's call center operators can courteously and professionally handle any type of call your HVAC business receives. We can dispatch messages to your on-call staff via any means of communication, whether it's email, warm transfer, cell phone, pager, fax, text message, or otherwise. Our answering service uses a sophisticated scripting software package that allows Torcom to set up each HVAC account with your specific needs in mind. You tell us who is on call when, and our system will make sure the right technician gets the message. Need emergency messages to be prioritized? No problem. Emergency messages will be dispatched and escalated through every available contact method until one of our highly trained operators reaches one of your service technicians.

Account setup is easy, fast, and 100% customizable.

Consider outsourcing your live telephone answering needs with Torcom. We look forward to working closely with you to establish a partnership that will ensure you keep your customers happy. It's good for business.

Contact us online or call 800.832.4939 to learn more.