Email Response Management

When a customer dials your telephone number, they expect a live voice to pick up. If you don’t answer and the phone call goes to voicemail, a prospective customer might move on and try the next option, costing you business and money, while a current customer will think less of your service and wonder if another business might be better suited to meet his or her needs.

The same proves true for emails.

It’s Email—Not Snail Mail.

When customers send you email, they expect a fast response—even when you are out of the office, on the go, or it is after hours. Quick, accurate, and courteous email response handling will impress current clients and aid in customer acquisition, giving you the competitive edge. That’s where Torcom’s email response management call center service comes in play. Our skilled call center operators are trained to answer emails in the same professional manner they are trained to handle your inbound and outbound call center needs. If you’d like, we can set up a list of pre-defined responses during account setup. Account setup is 100% customizable.

Receiving and processing numerous emails every day can be a challenge for your business, especially if you receive a lot of spam messages. Don’t let those emails pile up unanswered in your inbox and give your clients the wrong impression about your company. Let Torcom’s call center agents handle your inbound emails to turn that challenge into an opportunity to portray your company as one of the pros. As your business grows and you start receiving more and more emails, instead of hiring an employee and paying for their benefits, scale up with Torcom and let us be your email response management call center solution.

• 24/7 email response coverage
• Reduce email response time
• Acquire new business
• Increase customer satisfaction and loyalty
• Improve scalability

Whether it’s a live voice after dialing your telephone number, or a speedy response to a message sent to your inbox, real time communication with your customers is the hallmark of excellent service that will help you bring in new customers, keep current clients satisfied, and increase revenues. Make Torcom your call center solution today.